Frequently Asked Questions
Renting a storage unit is easy! Start by browsing available options on our Rent Now page. If you're not sure which size you need, our interactive Size Guide can help you find the perfect fit for your belongings. Once you’ve decided, just head back to the Rent Now page and click “Select a Unit” to reserve your space.
Our rentals are month-to-month, with a one-month minimum. You have the flexibility to store for as long—or as little—as you need.
Insurance is not required, however we strongly recommend it to protect your belongings. You’re welcome to use your own homeowner’s insurance if it covers storage. We also have insurance pamphlets available at our facility with affordable options to review.
Yes, we kindly ask for a 10-day notice before your planned move-out date. Please contact us for details.
Yes, we offer climate-controlled storage units to help protect your belongings from extreme heat, cold, and humidity. These units are ideal for sensitive items like electronics, wood furniture, documents, and artwork. While the majority of our units feature climate control for consistent indoor conditions year-round, we also offer a limited number of standard units for customers who don’t require temperature regulation. Whether you need extra protection or a more economical option, we have solutions to fit your needs.
Yes, Compass Self Storage allows deliveries to be sent directly to your storage unit. This service is especially helpful for businesses that need a secure, convenient place to receive inventory or supplies. To enable delivery access, simply complete a short waiver form at the facility.
At this time, we do not offer dedicated vehicle, boat, or RV storage. However, we’re happy to help you find the right solution for your needs. Feel free to reach out to our team for support.
Compass Storage proudly serves Weatherford, Aledo, Willow Park, and Hudson Oaks. Our facility is conveniently located near the intersection of Hwy 180 and E IH 20 on the South Service Road.
At Compass Self Storage, keeping your belongings safe is our top priority. Our facility features 24/7 video surveillance, secure gated access, and well-lit grounds to provide peace of mind around the clock. Each storage unit is secured, and our on-site team is committed to maintaining a clean, safe, and secure environment for all of our customers.
Yes! Our facility offers extended access hours from 6 AM to 9 PM daily, so you can visit your unit when it suits your schedule.
Yes, prohibited items include hazardous materials, flammable liquids, explosives, perishable foods, and illegal goods. If you’re unsure about a specific item, reach out to our team.
Yes, you can share access to your storage unit. If you’d like someone else to have access, you can either provide them with your code and key or officially add them as an authorised user on your account. For security purposes, we require tenants let the facility manager know if you plan to grant someone else access, so we can update your account accordingly.
We accept cash, check, credit card, or payment via our website system.
If a payment is missed, your account will be past due and access to your unit could be restricted until the balance is paid. To avoid disruptions, we recommend setting up autopay or scheduling payment reminders.
Absolutely! We offer a selection of boxes and supplies onsite to make your packing and storing experience as seamless as possible.
Yes! Complimentary carts and dollies are available to help with moving your belongings.
Yes, we offer convenient PENSKE truck rentals. Call our team at (817) 594-9222 or reserve a PENSKE truck online to simplify your moving day.
We’re here to help! You can contact your local Compass Self Storage team by phone at (817) 594-9222 or by email at contact@compassstorage.com. You’re also welcome to stop by the office during business hours. For additional details, visit our Contact Us page.
If you need support outside of regular business hours, you can access many services through our website, including online bill pay and account management. For urgent facility matters, please contact our team via the contact details found on any of the facility’s entry doors.
We’d love to hear from you! You can leave feedback directly with the facility team or write out your thoughts in Google Reviews. Your input helps us improve and serve you better.